Refund and Returns Policy – ProKitchenCare Essentials

Overview


At ProKitchenCare Essentials, we prioritize customer satisfaction and strive to provide high-quality kitchen appliances and equipment. However, if you’re not completely satisfied with your purchase, we’re here to help.


Our refund and returns policy lasts 30 days from the date of purchase. If 30 days have passed, we regret that we cannot offer a full refund or exchange.

Eligibility for Returns

To qualify for a return, your item must:

  • Be unused and in its original condition as received.
  • Be returned in the original packaging to ensure safe handling.

Non-Returnable Items

Certain items cannot be returned, including:

❌ Perishable goods (food, flowers, newspapers, magazines).

❌ Intimate or sanitary goods (personal care products).

❌ Hazardous materials (flammable liquids or gases).

❌ Gift cards and downloadable software products.

Additionally, some health and personal care items may not be eligible for return.

Partial Refunds (If Applicable)

In certain cases, only partial refunds may be granted:

✅ Books with visible signs of use.

✅ Opened CDs, DVDs, software, or vinyl records.

✅ Items not in original condition, damaged, or missing parts (not due to our error).

✅ Returns made after the 30-day window, at our discretion.

Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • Approved refunds will be processed, with a credit applied to your original payment method within a standard timeframe.
  • Late or missing refunds: If your refund is delayed, please follow these steps:

Check your bank account again.

  1. Contact your credit card company, as refunds may take time to process.
  2. Contact your bank, as processing delays can occur.
  3. If you’ve completed these steps and still haven’t received your refund, contact us at support@prokitchencare.com.

Sale Items

Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please: 📧 Email us at: support@prokitchencare.com 📦 Send your item to: 600 N Broad Street, Suite 5 # 421, Middletown, DE 19709, United States.

Gift Returns

If the item was purchased as a gift and shipped directly to you, you will receive a gift credit equal to the item’s value. Once we receive the return, a gift certificate will be mailed to you.

If the item was not marked as a gift, or was purchased by someone else before gifting, we will refund the original buyer.

Shipping Returns

To return your item, mail it to the address provided via email.

🚚 Shipping Fees

  • Return shipping costs are non-refundable.

  • If eligible for a refund, return shipping costs will be deducted from the final refund amount.

📍 Delivery Times

  • Exchange processing times vary based on location.

  • Consider using a trackable shipping service or purchasing shipping insurance for high-value returns.

We do not guarantee receipt of returns without tracking.

Need Help?

For further assistance with returns, refunds, or exchanges, contact us: 📧 Email: support@prokitchencare.com

Thank you for choosing ProKitchenCare Essentials—we appreciate your trust in our kitchen solutions! 🚀